Support Information
 If you have general use questions, you may be able to find answers in one of the drop lists below.

Please select a topic or presentation from the lists below then click the appropriate "Go" button.
For answers to other common support questions and frequently asked questions, see our FAQ page. These topics include: common LPD program issues, instructions for networking LPD, an overview of LPD's reporting and graphing capabilities, and common data export questions including a file layout for the LPD DATADUMP V2 export.

If you do not find the answer you are looking for or if you have an idea for support topics, please contact us for further assistance.

LPD Program Updates
Updating your LPD™ to the most current version is easy, you can do so by downloading the current version. After clicking the link you can either run the program from the current location (sometimes the option is listed as "Open"), or save the file to disk if you want to run setup later.

Most users that have LPD installed on a "stand alone" computer will need to select "Standard Installation" during the setup. If the program is on a server you will need to choose "Network Server" installation option. In this case the client workstations will not need to be updated.

This will update all of your program files to the most recent version and should not require a new authorization code.

Windows 95 and 98 Users:
If you are using Microsoft Windows 98 (first release) or older, you must install an operating system update called MDAC 2.5 in order to use LPD. Our licensing program and several new reports depend on this update to function properly. You can download this update by clicking here.